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What’s new in the realms of paid search and social media? Basis’ Senior Vice President of Paid Search and Social compiles all the latest news, trends, and resources each month for easy access.

Google Report: July 2022 Monthly Audience Insights Briefing [:06]

Google's latest insights briefing reveals how inflation and pent-up consumer demand have set the stage for conflicting priorities when it comes to consumer spending.

Microsoft Announces 9 New Updates for Advertisers [:03]

Earlier this month, Microsoft announced automotive ads, an audience network expansion and new ad formats for dynamic remarketing, expanded customer match capabilities, and a variety of other ad targeting and campaign types expanding to new markets outside of the US. While many of these features are already available through Google, they’re a welcome addition for advertisers looking to better reach Microsoft’s 724 million monthly active users.

Over 60% of US Online Shoppers Start their Product Search on Amazon [:01]

According to eMarketer, 61% of consumers start their product searches on Amazon, while 49% begin on a search engine. Social media takes up a significant piece of the pie as well, with Facebook and Instagram accounting for 34%, and TikTok accounting for 11%.

Twitter Launches Location Spotlight [:02]

As part of their initiative to provide better tools for businesses, Twitter's location spotlight feature lets brick-and-mortar businesses include maps to their addresses and up-to-date business hours at the top of their profiles. 

What Advertisers’ Approach to YouTube Means to Alphabet [:01]

New research from eMarketer highlights why advertising on YouTube is different from other platforms. The platform's differentiators may factor into why advertisers continue to see success by investing in the platform—case in point, eMarketer also recently shared that Youtube is the most trusted platform for social commerce.

TikTok: Center of the Internet’s Attention [:04]

As “the new era of entertainment” has taken hold, users are seeking always-on options for discovering new ideas, education, and content. With 46% of users engaging in the platform without distractions or multi-screening, the TikTok audience is often deeply attentive, engaged and tuned-in. 

4 TikTok Communities Driving Commerce [:02]

eMarketer’s Reimagining Retail podcast team weighs in on which communities they believe are having the greatest impact on commerce in the US. There are a few great examples here of advertisers connecting with these communities to become a part of conversations surrounding important topics.  

Report: Why Brand Ads are More Meaningful to Snapchatters [:07]

New insights illustrate Snapchat's ability to power more meaningful connections between users and brands. Because Snap was built to allow close circles of friends to connect, their users are positioned to be more authentic (and happier!) than those engaging regularly with other platforms.

Snapchatters Are Proud To Celebrate Inclusion and Self-Expression [:02]

A new survey from Snapchat shows how users celebrate inclusion and how they would like to see brands show support. Nearly half of Snapchatters agree that brands engaging in the platform should reflect inclusion in a meaningful way, as Snapchatters are more likely to do their research to ensure that brands regularly share inclusive content, reflect it in their mission statement, and in their organization.

Instagram Takes Inspiration from BeReal with New Test Features [:03]

BeReal is rising in popularity with a simple concept: every day users have just a few minutes to take and post an unedited, unfiltered picture of themselves. Instagram has taken notice, and recently launched a “dual camera mode” feature that's very similar to BeReal’s UI. Here, Social Media Today speculates as to what this feature could mean for future updates in Instagram.

Meta Research on Business Messaging: The Quiet Channel Revolution Across Tech [:01]

In a research study with the Boston Consulting Group, Meta found that 1 in 3 consumers in Asia Pacific said they chat with businesses at least once a week, and over 40% are messaging businesses more frequently than before the pandemic. This report includes some good tips on how brands can use Messaging to fuel a variety of goals and objectives through deeper consumer engagement.

What’s Next for Branded Virtual Experiences? [:07]

Google asked industry experts, analysts, and content creators to hypothesize what the shift toward more virtual experiences in the metaverse could look like in the early days of adoption. The experts discussed three key areas where VR could easily become adopted in mainstream media consumption.

Welcome to Scout! Each week, our team tracks down the best digital marketing articles, POVs, and reports—so you don't have to. Here’s what to read from the week of 8/12/22 - 8/18/22 to stay ahead of the curve: 

Digital Advertising Regulation in 2022: What Marketers Need to Know [:06] 

Between new bans on hyper-personal social ad targeting in the EU and proposed legislation to break up tech behemoths in the US, it's been a banner year for digital advertising regulation across the globe. The latest? Bipartisan lawmakers in D.C. are eyeing regulatory action around TikTok’s data practices. Get up to speed on all the latest. 

Why Brands and Agencies Are Hiring TikTok Creators [:04] 

Regulators’ concerns aside, you might consider putting that dance challenge you learned with your kids on your resume, because more and more agencies and brands are hiring folks whose sole focus is to create engaging content for TikTok. As one agency’s creative director said, “Hiring TikTok content creators isn’t the future, it’s the now.” 

Amazon Strikes Deal With Nielsen To Measure NFL 'Thursday Night Football' Ratings [:03] 

Amazon has struck a first-of-its-kind deal with Nielsen to provide panel-based ratings for NFL’s Thursday Night Football streaming broadcasts. The tech giant says it will combine demographic-based insights with access to sales, awareness and engagement data to give advertisers a “powerful combination of first and third-party measurement.” Still unknown: will Tony the Tiger provide commentary from his new Twitch channel

Walmart Strikes a Deal to Offer Members Paramount Plus for Free [:01] 

Watch out, Amazon Prime: After previously considering agreements with Disney and Comcast, Walmart has announced a new deal that will bundle Paramount+ with its Walmart+ membership for no additional charge—this right on the heels of reporting strong Q2 eCommerce revenues and ad sales growth that surpassed Amazon. Will a Grubhub+/Food Network GO bundle be next? Only time will tell... 

What Does the Collision of Audio Formats Mean for Marketers? [:04] 

You may have heard that audio is digital advertising’s fastest growing category, but in order to invest effectively, advertisers can’t think of the format as a homogeneous bucket. See why it's critical for marketers to think about who is listening to different types of audio, and why. (Bonus: once you’ve got your audio ducks in a row, the World Cup could be the perfect opportunity to let them fly.) 

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It’s a Tuesday afternoon, and you’re hopping online for your weekly team meeting. As you chat with your coworkers before the meeting officially starts, you notice that everyone on the call looks a bit…exhausted. Sound familiar?

Though every organization is different—and there are certainly those that prioritize rest and overall employee wellbeing—it’s no secret that tiredness and burnout are common in the marketing world, across all levels of employees (see: The Great Resignation).

There are many causes of burnout, but one thing’s for certain: in the context of economic upheaval, brands need to be firing on all cylinders. To that end, let’s explore a powerful solution for both minimizing burnout and maximizing efficiency: workflow automation.

Why do Advertisers Need Workflow Automation?

Over the past several decades, media complexity has soared. We can’t be the only ones who remember the dark ages of only having to choose between Netflix and Hulu, as opposed to ten additional streaming TV platforms…(Right?...Bueller?)  

Here’s an example of the factors media buyers had to juggle in 2000:

Annnnd now:

If we’re being honest, this doesn’t even scratch the surface. Consider the expansion of vendors, cost types, and buying and tracking methods—and once you sprinkle in the complexity around consumer data and privacy regulations? I mean, c’mon.

While many marketing organizations have embraced new technologies to help manage this fragmentation, those technologies are often disparate point solutions which, funnily enough, add to the complexity. In a recent survey, the majority of advertisers reported using 7 platforms in a typical day, and 9 for a typical ad campaign. On top of that (and likely because of it), advertising professionals reported spending an average of 6 hours per week on low value, repetitive tasks.

It's no wonder marketers are feeling tired.

What is Workflow Automation?

In a marketing context, workflow automation is the use of processes and technologies to reduce redundancies and minimize time spent on duplicative, low-value tasks throughout the entire lifecycle of a campaign. Digital advertising workflow automation can look like:

Benefits of Workflow Automation

Now that we’ve defined the elements of workflow automation in digital advertising, let’s dig into a few of its (many!) benefits

1. Reduce Complexity

An effective omnichannel campaign has many moving parts. Now, imagine the added challenge for marketers that have to sign on to a different platform for each of those channels. And when it’s time to pull a report for that campaign? That’s a lot of different data sets to standardize and compile!

By uniting disparate channels, and all parts of the media buying process, into one platform, workflow automation can help mitigate the complexity of today’s digital media landscape.

2. Save Time

Remember those 6 hours per week that advertisers are losing to low-value, manual work? Workflow automation can give those precious hours back to organizations by streamlining the campaign management process.

What does that streamlining process look like, beyond uniting channels and campaign functions into a single workflow? Leveraging advertising automation throughout the advertising workflow will also boost efficiency and reduce manual labor. For example, marketers can leverage AI-powered Dynamic Creative Optimization (DCO) to automatically build thousands of digital ads that vary in real-time based on retargeting, creative personalization, audience segmentation, and more.

3. Talent Retention

Remember when we mentioned the impact of The Great Resignation on the advertising industry? One solution to preventing turnover on your team is having an automated and standardized workflow. This allows your people to sidestep time-consuming, manual processes and focus on high-level, fulfilling tasks. Sounds like the kind of work most marketers want to spend their time on, right?

Beyond these benefits, an automated advertising workflow can empower multi-dimensional reporting, granular campaign optimizations, streamlined financial reconciliation processes, and more!

How to Automate Your Workflow

Advertising workflow management can feel like a daunting task—but it doesn’t have to be. In today’s complex digital landscape, brands and agencies can automate marketing workflows by embracing platforms that address the entire lifecycle of a campaign, rather than point solutions that only add to the complexity.

Basis, for example, helps users with all-channel activation, negotiation and contract management, real-time monitoring and campaign reporting, increased collaboration and communication, and much more—all through a single interface. It’s no surprise that 77% of Basis users report being able to move from planning to activation faster, and that 80% agree that it makes their job easier.

At the end of the day, isn’t that what most marketing teams strive for? To embrace tools and innovations that give them the time and energy to focus on creative, high-level work? That’s the promise of workflow automation: fulfilling work, efficient processes, and—best of all—happy teammates.

For an even deeper dive into all things advertising automation, check out our guide.

Welcome to Scout! Each week, our team tracks down the best digital marketing articles, POVs, and reports—so you don't have to. Here’s what to read from the week of 8/5/22 - 8/11/22 to stay ahead of the curve: 

‘Lack of Commercial Incentive’: Google’s Third-Party Cookie Delay is a Flip to Procrastinators [:03] 

After Google’s recent announcement that it will delay third-party cookie deprecation to 2024, ad execs have been putting the “pro” in procrastination. It’s understandable given everything on marketers’ plates right now, but the trend doesn’t speak well to our industry’s future-proofing abilities. 

DOJ Is Preparing to Sue Google Over Ad Market as Soon as September [:02] 

Speaking of Google, the US Justice Department’s antitrust division is reportedly getting ready to sue the tech giant as soon as next month over claims that it illegally dominates the digital advertising market. Digital advertising regulators sure are bringing the heat this summer! 

Lyft Rides Into Media Network Race as Ride-Hailing Rebounds [:02] 

Buckle up, advertisers! Earlier this week, Uber’s main competitor announced the formation of their own media network: Lyft Media. The move positions Lyft to better capture digital advertising dollars through formats like digital rooftop screens, in-car tablets, and their mobile app.   

How Custom Dashboards Can Improve Your KPIs and ROI [:05] 

Ahh data—it's a blessing and a curse for many modern marketers (though likely more of a curse for those who don’t know the joys of data consolidation). See how interactive, graphic data visualizations can help improve KPIs and ROI while enhancing collaboration. 

Warner Bros. Discovery to Combine Streamers Next Summer, Considers Ad-Supported Offering [:03] 

Last week, Warner Bros. Discovery announced plans to combine HBO Max and Discovery+ into one branded streaming option and detailed their forays into making some of their library accessible on a free, ad-supported TV (FAST) platform. Both developments are expected to further complicate the fragmented connected TV landscape. 

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Marketers today have access to an array of analytical tools to make sense of their data and accurately measure performance metrics—from customer data platforms (CDPs), to bespoke homegrown systems, to good old Google Analytics. For advertising professionals, few such solutions have more valuable features than AI-powered custom dashboards, which can dynamically showcase brand stories and help you finetune your campaigns for optimal performance.

With tools like custom dashboards, marketers can get a more robust read on their data to better understand consumer behavior and anticipate next moves. And at a time when economic storms are putting brand loyalty on the line, and mis- and dis-information is a constant threat to brand safety, marketing organizations that can stay agile and data-driven will be best equipped to succeed and earn consumer trust. Let’s explore how bringing data to life through interactive graphic visualizations can help you improve your KPIs and ROI while simultaneously enhancing collaboration—both internally and externally.

Faster Access to Critical Insights

Dashboards provide a visual summary of the metrics that are most important to your marketing operations, empowering you with a quick and easily-digestible overview of how the main elements of your program are performing—all in real-time. This ease-of-use means you can access critical insights without having to rely on your IT department or data analysts to parse and interpret the information for you. Advanced dashboarding tools also include discovery features that can help you explore data far beyond the most basic metrics.

Time Savings

Creating reports manually is an incredibly time-consuming process. You need to gather data from disparate sources, organize and stitch it together in spreadsheets, run your analyses, create visuals, and then distribute them to the appropriate stakeholders. The intricate process can often lead to calculation errors and analytical inconsistencies that themselves translate into potential wasted costs.

Automated custom dashboards, however, do all that menial work for you. And, against the backdrop of the Great Resignation, relieving your talent of manual tasks—and subsequently empowering them with more time to focus on higher-value strategic initiatives—can help your organization avoid higher rates of cost-sapping staff turnover.

Visual Reporting

Recent research revealed that advertising professionals use an average of nine platforms for a typical ad campaign and touch seven of those platforms in a typical day. The fragmentation makes it all the more difficult for marketing organizations to develop the kinds of fluid, cross-channel, hyper-personalized experiences their consumers expect—particularly when it comes to drawing meaningful holistic conclusions from multichannel campaigns.

Custom dashboards can help solve this problem by allowing you to bring all your data together in one centralized location. From there, you can determine the best metrics and graphics for showcasing your campaigns’ performance and results.

Always-On Reporting

Marketing professionals can often feel pressured to make changes to improve campaigns before they’ve even had a chance to fully analyze and dissect performance. By utilizing custom dashboards, you can ensure you’re always making informed decisions based on the latest insights while boosting confidence in the data you’re using to make those decisions. You can also easily see how current and projected performance compares to your overall goals and then confidently reallocate budget and resources to optimize your media spend.

Enhanced Cross-Organizational Collaboration at Scale

In the new work-from-anywhere reality where teams are often scattered across the country (or around the world), it’s important to consider how your tools can help foster cross-organizational collaboration. With the right dashboarding tools in place, marketing teams can simply create a report and seamlessly deliver it to any relevant internal and external stakeholders through one file or shared login. Gone are the days of needing to manually process spreadsheets or rely upon third-party programs, which inevitably slow down decision-making.

Whether your challenge is data consolidation, preparation, crafting presentations, or analysis, automated dashboards remove the barriers to collaboration and essentially act as a facilitator for ongoing discussions—if/when stakeholders ask questions, you can provide answers on the fly—streamlining the feedback process and allowing you to develop quick, actionable plans. The result: a simpler path to profitability.

Improved Job Satisfaction

Custom dashboards can help fuel employee fulfillment and productivity by replacing once-complex analytical approaches with powerful graphic storytelling that makes it easy to analyze and understand performance. Compiling data from all relevant reporting sources in a single location and highlighting the most relevant insights for your team can help them see how their work directly relates to results and overall business goals. For many employees, this is a huge motivating factor that can guide their work in the areas that matter most.

Understand Key Factors Behind ROI

Traditionally, digital marketing success has meant demonstrating your team’s impact on revenue and the robustness of your marketing-generated sales funnel. But new research shows that KPIs like customer satisfaction, content engagement, customer acquisition costs, customer retention rates, mobile analytics, and customer referral rates are all growing increasingly important to modern marketers.

With basic reporting technology, it’s difficult to fully drill down into what initiatives are powering those aspects of business performance. Intuitive, data-rich visuals can change that, however, empowering marketers with better visibility into aggregated marketing impact and ROI. Suddenly, it’s possible to see what products, offers, and creatives are resonating with specific customers and segments across individual devices and channels.

Easier to Secure Buy-In

Key players in sales and marketing often utilize performance reports to illustrate the effectiveness of their strategies and secure buy-in from their superiors. With custom dashboards, you don’t need to sift through dull, static spreadsheets while preparing your presentations—the dashboard has all the features you need to automate the illustration of those insights to your audience. And the engaging nature of the visuals can help you keep decision-makers informed with the most relevant insights.

Whether you’re speaking with a manager, board members, investors, or clients, custom dashboards make it easier to demonstrate performance and (ultimately) earn that much-desired buy-in.

What to Look for in a Custom Dashboarding Tool

Custom dashboards can offer users an array of benefits, but when it comes to improving KPIs and ROI, not all dashboarding tools are created equal. Here are a few key features to look for if you’re in the market:

Custom Filters

Easily change parameters and uncover hidden insights from your data sets.

Diverse Visualization Options

Create bar graphs, pie charts, boxplots, data maps, and other forms of visual reporting illustrations.

Drag-and-Drop Editor

Move your dashboard elements around to keep the most important ones front and center. A drag-and-drop editor also allows you to easily add or remove graphs so you can focus on the data that best suits your business needs.

Predefined Templates

Instead of creating dashboards from scratch, choose from a list of predefined templates and then adjust it according to your specific needs.

Multiple Custom Dashboards

Use more than one custom dashboard for the different aspects of your marketing initiatives. Examples include campaign performance with delivered spend, groups and tactic performance, and location targeting performance, among others.

Dashboard Sharing Features

Easily export your dashboards into PDF, PNG, or CSV files, or create logins for your internal and external stakeholders to view your dashboards on their own time.

Alerts

Create alerts that inform you when any key metrics you’re tracking on your dashboards experience volatility.

Lookback Windows

Step back in time to see which behaviors led people to click on your ads.

Custom Dashboards—Wrapping Up 

Change is constant in marketing. Getting access to tools that can help you better manage and interpret data will set your organization up for future success in this fast-moving landscape. Custom dashboards offer the flexibility, portability, and insights marketers need to optimize their strategy for today’s world.

Data Canvas from Basis Technologies empowers users to create customizable, live dashboards that help tell the stories of their campaigns, simplifying the reporting processes and eliminating errors from manual calculation. Curious? Visit our dashboards page to find out more.

Welcome to Scout! Each week, our team tracks down the best digital marketing articles, POVs, and reports—so you don't have to. Here’s what to read from the week of 7/28/22 - 8/4/22 to stay ahead of the curve: 

Three Things to Know About the American Data Protection and Privacy Act [:03] 

Is it just us, or are legislators across the globe hitting the gas pedal when it comes to digital advertising regulation? While the American Data Protection and Privacy Act is still in draft, if this federal legislation does pass, it will pre-empt state data privacy regulation.  

iOS Continues to Hold Onto Market Share Despite Privacy Changes, New Report Finds [:03] 

When Apple introduced App Tracking Transparency (which lets users decide if they want to be tracked on the apps they visit) as part of iOS 14.5 last year, it felt like a paradigm-shifting event for mobile advertising. However, a new report suggests the impact has been less dramatic than expected. 

Apple is Planning to Put Ads Right in the App Store’s Today Tab [:01] 

Speaking of Apple, after years of increasing privacy standards to curb targeted advertising on iPhones, the tech giant is adding a curious new addition to its App Store homepage: ads. The move will almost certainly ruffle some feathers among competitors—and, potentially, anti-trust regulators.  

Advertising Automation: The Future of Digital Marketing [:03] 

You made it through three data-privacy-related and thus slightly-stress-inducing articles—here's a cookie! (No, not that kind...) Advertising automation is poised to help advertisers navigate the changing landscape of targeting and data with agility and scale. Here’s what all the excitement is about. 

TV Bears the Brunt of Rampant Media Inflation as Advertising Costs Jump 31.2% [:01] 

Warc’s bi-monthly Global Advertising Trends analysis reveals that media inflation has fully infected linear TV: Advertising costs have increased a whopping 30% from pre-pandemic levels! (P.S. In the U.S., record midterm ad spending is also a factor here.) 

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Each month, Basis Technologies’ Programmatic 101 series tackles a different facet of programmatic advertising—from best practices for buyers, to competitors in the space, to trends you should know.

Isn’t it strange that, in the age of Alexa and robot waiters, the majority of advertisers have to wrangle nine separate platforms to manage a typical ad campaign?

It’s true that our industry has seen great advancement in the realm of automated media buying, namely via the adoption of programmatic advertising. But along with programmatic’s many benefits has come the need for more talent, platforms, and integrations. The marketing landscape is fragmented and complex, yet few brands and agencies have adopted technology designed to manage that complexity.

Enter the missing link: Advertising automation. What is it, what benefits does it offer, and what does it look like in practice? Read on to find out.

What is Advertising Automation?

The phrase “advertising automation” describes a variety of technologies and methodologies designed to streamline the entire lifecycle of a campaign. That’s right—the entire lifecycle! These tools encompass everything from planning and buying, to optimization and analytics, and even reporting and financial reconciliation.

What does advertising automation look like in action? Here are a few examples:

The cumulative effect of these automated solutions creates organizational agility, cost-efficiency, and time savings for brands and agencies. It also makes marketers’ jobs more enjoyable by eliminating frustrating manual tasks.

Benefits of Advertising Automation

Now that we know what advertising automation is and what it looks like, let’s dig a little deeper into the benefits it offers. The combined impact of tools like bid shading, machine learning, and automated reporting produce two main benefits: Time savings and cost-efficiency.

Time Savings

Advertising automation technologies save time by eliminating the need for humans to perform tedious and error-prone tasks, handing those tasks off to technologies that can execute them quickly and without error. Marketing teams that invest in advertising automation platforms are more efficient: Case in point, Forrester Research found that agencies who implement Basis see, on average, a 35% increase in digital team efficiencies.

Take, for example, the consumer expectation for personalized media. According to Salesforce, 70% of consumers report that a company understanding how they use products and services is very important to winning their business. Yet delivering personalized customer experiences in the age of ever-increasing media fragmentation and complexity is a tall order. Marketers must build creative variations, target audiences precisely, and deeply understand cross-channel campaign performance. Here are a few examples of how the process of personalization is streamlined in an advertising automation platform:

First, marketers can use dynamic creative optimization (DCO), combined with customer data, to automatically generate thousands of ad variations. Once the campaign is live, they can leverage automated reporting to quickly communicate performance to stakeholders. Best of all, workflow automation unites the entire campaign process—planning, negotiating, buying, reporting, analytics, optimizations, and billing—into one platform, removing the need for marketers to waste time switching between systems as they balance the nuances of a personalized approach.

Cost-Efficiency

Beyond freeing up time for marketers to tackle more high-level, strategic tasks, advertising automation increases cost-efficiency for brands and agencies in a variety of ways.

Consider the impact of the following automated solutions across a campaign’s lifecycle: First, automated bidding solutions assess the optimal dollar amount to spend on each impression. While the campaign is running, AI-powered budget pacing monitors budget spend and alerts advertisers of significant over- or underspend. Simultaneously, built-in protections automatically safeguard against ad fraud. Together, these and many other aspects of holistic advertising automation ensure precision in campaign bidding, performance, and optimization.

The cost-efficiency offered by advertising automation extends to reducing the high costs of employee turnover as well. Organizations that implement advertising automation reduce the number of hours marketers must spend each week on tedious, manual tasks, and provide the opportunity for strategic, fulfilling work. In turn, organizations retain their best marketers for longer periods of time.

How to Automate Your Advertising       

For over twenty years, Basis Technologies has been on a mission to create a better industry for advertising professionals via advertising automation. Our team is constantly working on new platform tools and features that eliminate manual tasks and boost efficiency for our partners.

Want to learn more about how automation will shape the future of digital advertising? Check out our guide, Meeting the Moment with Advertising Automation.

A telecommunications company boosted its brand awareness and app installs within the Hispanic community by leveraging programmatic video, display and social resulting in 1,160 new customers.

Story

Our client, a telecommunications company, has been empowering its customers with free phone service technology for over a decade. Before working with Basis Technologies, the telecommunications company focused solely on lower-funnel campaigns with Google Universal App Campaigns (UAC) and other platforms that focused on driving app downloads. For 2021, the client's goal was to expand their efforts and reach a wider audience, specifically the Hispanic community.

Solution

The customer evaluated a variety of solutions, ultimately selecting Basis Technologies due to its unique blend of digital media services and owned and operated technology, Basis. The client utilized Basis Technologies' Media Strategy and Activations team to deliver front-to-end support and drive their first-ever full-funnel digital media strategy that incorporated programmatic video pre-roll, display, and social. The campaign ran for three months and focused on the top five Hispanic DMAs, including Los Angeles, New York, Miami, Houston, and Chicago. The campaign also provided the opportunity to test different audience segments within the Hispanic community and ad creative elements such as language, emotion, and cultural nuances needed to mirror and authentically reflect bilingual individuals' experiences.

Campaign Highlights

Programmatic

Video pre-roll was a great compliment to the display campaign that drove awareness and supplemental app installs. Video pre-roll achieved a high 65% VCR (video completion rate), exceeding the goal of 60%. It was noted that Basis DSP campaigns achieved a 138% increase in impressions and a 36% increase in app installs vs. Meta (formerly Facebook).

Audience Targeting

The team implemented various targeting tactics such as demographic, behavioral, contextual, and retargeting while leveraging data partnerships with Adstra and Cuebiq to efficiently reach the Hispanic community. For further audience segmentation, the team layered in targets to reach consumers that were identified as mobile device users (Android and iOS), young adults, searching for phone services, small business owners, and low income to see which audiences engaged the most.

Results

The campaign helped establish the telecommunications app as a young, fun brand and attracted new customers who then went on to install and use the app. Between June - August 2021, the ad campaign achieved:

Over the past several years, connected TV (CTV) advertising has skyrocketed. Though linear TV still takes up the majority of ad spend in the US, CTV is making significant gains: from 2017 to 2021, US CTV advertising grew from $4.7B to $14.19B, and it’s projected to hit $38.83B by 2026!

Networks and platforms are embracing this digital evolution, with premium platforms like Disney+ and Netflix making plans to join other streaming giants like Hulu and Roku in offering in-video advertising opportunities.

Amidst all the excitement, you probably have some (very understandable!) questions. Things like: What exactly is CTV? What are all these weird acronyms I keep seeing? Why is this CTV advertising surge happening? And what does it mean for marketers? Read on to find out!

What in the World Is Connected TV?

CTV, OTT, ACR—oh my! The world of digital video streaming sure has evolved (and that’s putting it lightly!) What just a decade ago seemed like an overwhelming and unattainable piece of a digital marketing portfolio has become a must-have in every brand’s digital repertoire.

In recent years, connected TV has emerged as one critical aspect of that landscape as viewers and advertisers alike move beyond traditional linear TV or streaming video on laptop or mobile devices.

So what actually is connected TV? Simply put, a connected TV is a TV that is connected to the internet. CTVs include Smart TVs; TVs used in tandem with devices like Roku, Apple TV and Chromecast; and TVs hooked up to gaming consoles with build-in streaming capabilities like PlayStation. And CTV ads? Well, they’re those that run on CTV devices.

“Wait, hold up,” you might say. “What the heck is over-the-top (OTT) then? And how does it relate to CTV? Are all these different from linear TV? And didn’t you say something about ACR? Seriously, what is with all these acronyms?”

These are all fair questions! The evolution of digital video has been accompanied by a plethora of terms and acronyms, many of which are closely connected:

Advertising on CTV devices gives marketers the ability to scale beyond traditional TV commercials and reach audiences who are watching content on their TV, but via the internet instead of cable. Next, we’ll dive into the great CTV boom—from both a consumer and advertiser perspective.

The Growth of Connected TV

Let’s take a quick walk down memory lane (we promise we won’t stay there too long). It’s March 2020, and the world is in the throes of unknown waters: the COVID-19 pandemic. The uncertainty, fear, and anxiety are all real, heightened by quarantines and stay-at-home protocols.

You, along with 64 million other households, turn to the latest Netflix craze for a much-needed escape: Tiger King. Maybe you watch it over the course of several days, or perhaps you binge all the episodes at once (no judgment here).

This is just one example of how streaming video services have exploded over the past few years. During the pandemic, online video subscriptions soared 26%, with revenues exceeding $1B worldwide. And though subscriber growth has since slowed, streaming has surpassed traditional TV as consumers’ video viewing method of choice.

It makes sense, then, that connected TV advertising would follow suit. Brands want to ensure they’re reaching consumers where they are spending the most time. And with 41.6% of the US population using ad-supported video-on-demand services (not to mention that the average time spent watching CTV is approaching 2 hours a day), CTV is a crucial part of any omnichannel marketing strategy.

How Connected TV Advertising Works

Now that we’ve tackled what a connected TV device is and how CTV has grown, let’s dive into the nitty gritty of how CTV ads work.

Once a user is streaming video on a CTV device, content distributors such as Hulu, YouTube TV, Roku, and other apps can then serve advertisements, similar to traditional TV commercials. These ads can be placed at the start of streaming (pre-roll), during ad breaks in the middle of the content (mid-roll), or once the video has finished (post-roll).

Depending on their method of purchasing CTV ads, marketers can target audiences based on a variety of factors. When purchased programmatically through a DSP, advertisers can leverage both first-party data available through the CTV vendor, as well as any third-party data that’s accessible through the DSP. This gives marketers more control over precisely who they are targeting, as well as the ability to retarget effectively.

Connected TV Advertising Inventory

CTV advertising can take a variety of forms and lengths. The most common connected TV ads run anywhere from 15 to 30 seconds, but they can be as quick as 10 or as long as 60 seconds. CTV ads also lend themselves to interactive content, such as those where a user selects their “ad experience” from a selection of two or three options—helping empower the user and giving the advertiser additional insights for use in both A/B testing and retargeting purposes. The length and format of the specific video commercial is up to the brand that is placing the advertisement, and marketers can make adjustments based on strategic priorities for their brand or product.

Connected TV advertising partners like Hulu, YouTube, Sling TV, and Roku have offered CTV ad inventory for a while, and other major streaming players like Netflix and Disney+ have announced they’ll be rolling out new ad-supported tiers as well. For advertisers, this means increased ad inventory available though their CTV advertising platforms and the opportunity to reach more consumers where they are viewing video.

Stay tuned (oof, we’re really dating ourselves with this pun…) for updates on what these new offerings will look like, and how advertisers can gain access to this premium inventory!

Wrapping Up: Connected TV Advertising Platforms

As is the case with all digital marketing channels, staying ahead of the changes and progress in CTV capabilities is an ongoing task. Basis Technologies has all the tools and resources necessary to place and execute sophisticated CTV advertising campaigns, from basic content to complex targeting parameters.

As is the case with all digital marketing channels, staying on top of all the changes and progress in connected TV capabilities is an ongoing task. That said, as a channel that’s currently booming, more and more advertisers are turning to CTV ads as part of their omnichannel strategies and seeking out platforms that help them make the most of the CTV opportunity.

Interested in learning more about CTV—including how advertisers can plan an effective CTV campaign, protect their campaigns against ad fraud, and leverage PMPs to effectively target consumers? Check out our guide for an even deeper dive on all things connected TV.