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KB#00742-FLEXlm Error -96 and How to Resolve

Title:

FLEXlm Error -96 and How to Resolve

Description:

FROM THE LICENSE TROUBLESHOOTING GUIDE:          

FLEXlm Error -96 
Server node is down or not responding. Ensure the BLM is running. See the system administrator about starting the server, or make sure that you're referring to the right host (see LM_LICENSE_FILE aka BASIS.lic). 

Verify that the subnet mask is set properly: 

1) In Windows NT, right-click on Network Neighborhood and select Properties. Select Protocols, highlight TCP/IP and click on Properties. The Microsoft TCP/IP Properties dialog will appear. Verify with your system administrator the correct subnet mask for your network. A typical subnet mask is 255.255.255.0. 

2) In Windows 95/98, right-click on Network Neighborhood and select Properties. In the Configuration tab, highlight TCP/IP -> Ethernet and click on Properties. The Microsoft TCP/IP Properties dialog box will appear. Verify with your system administrator the correct subnet mask for your network. A typical subnet mask is 255.255.255.0. 

3) In UNIX, the procedure for verifying subnet masks varies greatly. Check with your system administrator. 

For additional information on the FLEXLM License Manager included in BASIS products, please refer to the FLEXLM End User Manual. In Windows 95/98 and Windows NT, this manual can be found in the BASIS Product Documentation located in the BASIS program group. In UNIX, you can access the FLEXLM End User Manual by running master.htm in a Web browser. This file is found on the BASIS CD in /documentation/html. 

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The above information is incomplete for items to check and causes of a FlexLM Error=-96: 
Here are some additional tips to troubleshoot this problem: 

1. Is the BLM running (both processes MUST be there)? 
Under UNIX a 'ps -ef |grep basis will return 2 processes in addition to the grep process. 
Under Windows, there must be both a basis_lmgrd.exe and a basis.exe process 

2. Have them try to ping the host the BLM is on. 
Does it return the correct IP Address? If not, check the /etc/hosts file for correct information. Stop and restart the BLM. 

3. If they have DHCP setup for IP Address resolution, then they MUST have a static IP Address on the server and all of the workstations need a hosts file that points to the Server's Static IP Address. (Plus the server has to have DHCP Manager installed with a valid range of IP Addresses available to pass out.) 

4. Have them fax/email/read you the usr#PRO5serialnumber.lic file information character by character to determine if the information is invalid or incorrect. 
Check for anomalies in the HOSTID= string, the ENCRYPTION CODE, and the formatting of the file itself. 
Check for anomalies in the BASIS.lic file or for this_host on the first line of the file. 

5. A good rule to follow when determining the correct hostname of the server running the BLM, is to type 'hostname' at the command prompt and <enter> 
The hostname returned is the correct hostname to use in the permanent license files and the BASIS.lic file. IF you make any changes to correct the hostname in these files be sure to STOP and START the BASIS License Manager. 

6. The BLM may be installed behind a firewall and cannot be reached by the workstation. If this is the case, please see KB00892 for information regarding using the BLM through a firewall. 



Last Modified: 01/10/2006 Product: License Manager Operating System: All platformsError Number: 96

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