KB - Auto Licensing failed to return a new license
If you have a perpetual self-healing license, a virtual license or a license where SAM was recently renewed, the BASIS BLM may fail to automatically get a new license. You can register a new license by hand but the automated process no longer returns a license.
Upgrade your BASIS License Manager (BLM). BASIS upgraded the BLM in early July 2015 to be more secure. This upgrade requires BLMs to be at least at Rev 188.8.131.52. If you have an older BLM, please download a more current BLM from the BASIS web site. http://www.basis.com/bbj-download
BASIS has upgraded its license servers to be more secure. You will need to update your BLM before your renewal date so that your BLM can automatically update your license for you. You can download the most current BLM from our website, to download the most current BLM for BBj or PRO/5 please use the following link: http://www.basis.com/basis-license-manager-download
The following link will take you to the Install Instruction for installing the stand alone BLM.
If you have any questions or difficulty downloading and installing the BLM please contact BASIS Support at email@example.com. Remember to include your BASIS Product serial number for all support requests.